Customer Service & Call Center Expert for Voice AI (Remote)

At a glance

• $30 / hourPaid weekly in USD
• Hourly contractIndependent contractor · Specialist
• RemoteWork from anywhere with a stable connection.
• Flexible, part-time (10–40 hrs/week)Choose your own hours.
• Ongoing, project-based Starts when a matching project opens · Rolling applications

Role overview

Bring call-center experience to AI voice agents: create realistic support conversations and rate how well the AI handles them. Some projects also cover live outbound calls such as bookings and confirmations.

Key responsibilities

• Write realistic customer-support conversations and edge cases
• Rate speech-to-speech AI responses for accuracy, tone and resolution
• Handle scheduled calls such as reservations or vendor confirmations when the project needs it
• Record call outcomes and details accurately

Ideal qualifications

• Professional customer service or call-center experience
• Clear spoken and written English
• Reliable availability for scheduled shifts (some weekends)
• Quiet workspace and stable internet

Compensation and contract terms

• $30 / hour. Paid weekly in USD. Typical rate $30 per hour, confirmed after a short paid assessment.
• Hourly contract. You are engaged as an independent contractor.
• Remote. Flexible, part-time (10–40 hrs/week), on your own schedule.
• Paid weekly in USD for approved work.
• Projects can be extended, shortened or ended early depending on project needs and quality.

Application process

1. ApplyCreate a free profile and upload your CV.
2. InterviewAbout 20 minutes. You need a laptop or desktop with a camera and microphone.
3. ID and credential checkWe verify your identity and the qualifications the role needs.
4. Matched to projectsOnce verified, you are invited to paid projects that fit your skills.

Free to apply. Vettedlance never charges candidates, and will never ask you to pay for training, tests or equipment.